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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Will Douglas

June 30, 2025

5  out of  5
rating by Will Douglas
"Absolutely love this office! Paula is the best! So helpful and knowledgeable!"
We responded:
"It brings great joy to know you were taken care of in a kind and professional manner. Your comment and review is appreciated. Thank you!"
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Linda Goble

June 22, 2025

5  out of  5
rating by Linda Goble
"She was vey helpful and easy to talk to."
We responded:
"I know you been thru a lot. So glad to know that Paula was able to help. Thank you for your kind words. Take care of yourself. "
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Marijac Hunt

June 20, 2025

5  out of  5
rating by Marijac Hunt
"Paula was very helpful, kind and patient! She helped me sort out a few things and made sure everything was correct 😊"
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Optical Infinity 2020

June 17, 2025

5  out of  5
rating by Optical Infinity 2020
"Mitch, Paula, and the team at State Farm are exactly the kind of professionals you want at the other end of a call or message! They are always very responsive to any changes in my family's policies needs, and when my son bought his first car from a dealership Paula was there right away(she even stayed late just so we could drive it home insured that day. Talk about going above and beyond the call! So, we are just so very grateful for the many years being with them, and the fact that even though I'm one of possibly hundreds or more, they still treat me like I'm their only client. Their rates are as good or better than some random internet site, and they actually quite literally treat you like your neighbors as it shows in their dedication anytime you need them.....they are there for you! Many thanks to the entire team! Especially Paula...she's absolutely amazing!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re incredibly grateful for Paula and the heart she brings to serving our customers—she’s truly a blessing to our team. At our agency, we believe in treating others the way we’d want to be treated, and it’s our joy to serve with integrity, kindness, and excellence. We’re thankful God has given us the opportunity to care for families like yours. If you ever need anything, we’re here for you! "
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Susan Dozier

June 11, 2025

4  out of  5
rating by Susan Dozier
"Thank you Paula for such great service!"
We responded:
"Thank you for the kind words. We truly appreciate your business. "
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Angel Chappell

April 14, 2025

5  out of  5
rating by Angel Chappell
"Paula Bristow and her team are amazing! I have had nothing but great experiences with them over the past 8 years and today was no different. I purchased a new vehicle and was at the tag office to obtain my new tag and needed proof of insurance, within a matter of minutes Paula emailed me that proof! They are fast, efficient and have been able to save me alot of money over the years. I appreciate everything that they do for my family and me!"
We responded:
"Thank you for the kind words. Paula appreciates your review. Thank you for being a great customer for all the years. "
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Jennifer Love

March 13, 2025

5  out of  5
rating by Jennifer Love
"State Farm made the experience of having my roof replaced so easy. The claims process was easy and the inspector was great to work with. Thanks State Farm."
We responded:
"Jennifer, it is good to hear you had a great experience in handling your roof claim. Thank you for being a customer. "
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Angie Elrod

May 8, 2024

5  out of  5
rating by Angie Elrod
"Alyssa was extremely helpful and very prompt and courteous in answering my questions and emails. She was able to save us a great deal of money by switching to State Farm for our auto insurance."
We responded:
"You made my day!! I am so pleased to know your experience of switching your insurance to our office was great. I am proud of our Team! Thank you for sharing. "
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Jennifer Jackson

April 25, 2024

5  out of  5
rating by Jennifer Jackson
"Alyssa was great! She was so very helpful during a stressful move across states. Thank you Alyssa!"
We responded:
"Welcome to our agency. We are so pleased that your experience was great! Thank you for letting us know. "
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Justin Phillips

March 22, 2024

5  out of  5
rating by Justin Phillips
"I’ve been with Mitch for over 20 years now, and never a disappointment. Great staff, easy to work with, and very responsive. Recently added a one-off recreational vehicle to my policy and it was a learning curve for all parties involved. Alyssa did a fantastic job getting all the ducks in a row and staying on top of the task. If you are looking for a new agent, Mitch and his team are highly recommended!"
We responded:
"So great to hear you had a great experience getting the motorcycle insurance taken care of. Alyssa, our team member works hard to take care of our customers. Be safe and enjoy. "
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kirtan patel

February 29, 2024

5  out of  5
rating by kirtan patel
"Very nice people and easy going. would definitely recommend ms Jenny."
We responded:
"It is our pleasure to serve you with your insurance needs. I am so glad that Jenny is there for you. Thank you for being our customer. "
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Taylor Moates

January 26, 2024

5  out of  5
rating by Taylor Moates
"Had a great experience with a great rate. Alyssa answered all of my questions and you could hear her smiling through the phone the whole time. 10/10 would suggest to anyone."
We responded:
"Taylor, we are so happy that you are a new customer to our Agency. Alyssa does a great job helping our customers. Thank you for the review!"
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michael holtz

January 22, 2024

5  out of  5
rating by michael holtz
"Happened to stop in for a couple questions, was immediately greeted and felt welcome, even Mitch came out to say hello. All of my concerns were addressed and answered. Highly recommend, if you have any concerns on your insurance, stop in and give this agency a chance. I immediately started the process and transfered to this agency."
We responded:
"Thank you for being another great customer to our agency. We love Good Neighbors. Thanks for the kind review as our Team works hard to help our customers. "
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Tripp Burnett

November 30, 2023

5  out of  5
rating by Tripp Burnett
"Needed to add car to policy - Jenny @ the front was extremely knowledgeable, courteous, & prompt in her responses back to me. 5 stars again for the good hometown folks at Mitch Dever's office! Been with Mitch's office for a over a decade!"
We responded:
"Tripp, you’re the best. Thanks for the message and so glad Jenny was there for you. Blessings to you and family. "
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Greg Spears

February 25, 2023

5  out of  5
rating by Greg Spears
"Great agent"
We responded:
"Thank you for being a customer! "
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patsi ringsdorf

January 13, 2023

5  out of  5
rating by patsi ringsdorf
"I wasn't satisfied with my home and auto insurance,2 seperate companies. I asked my friends if they could recommend an honest,reliable insurance company,and they gave me Mr Mitch Devers ,State Farm in Prattville Al. I then checked out the reviews on their website and a few more sites also.All were great reviews. So I called Mr Devers state farm office and met a lovely lady named Barbara. We made a day for me to come in ,giving Barbara a few days to check things out and give me a quote. The quote was nice,covered all that I need,so I went in today to set it up. Barbara was very efficient,knowledgeable,and explained things to me. Then she contacted my 2 insurance companies to cancel and set me up with state farm. One was a little time consuming but got it done,the other was a headache ,but I had already warned Barbara about their horrible customer service. Mr Devers came in and introduced himself,it felt like the good old days when those u had insurance with were also ur friends! It was a very informative and pleasant visit ,and Barbara was great at getting things done. It feels very good to know I have no worries with this company,Mitch Devers,State Farm in Prattville Al. Ask for Barbara,I have her on speed dial!! PR"
We responded:
"It’s brings me great joy to know you were taken care of today. Barbara Ann does a great job for all our customers. We are blessed you are part of our State Farm family now! PS: Don’t forget about the new “Ting” fire safety device for your home. No charge of course. "
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Darknight Detective

December 27, 2021

5  out of  5
rating by Darknight Detective
"My family has been with Mitch Devers for 20 years and they have always been helpful at any time. We've never had any problem getting in touch with them at night or on weekends. They feel like they are part of the family."
We responded:
"It is so nice to get your compliment of our agency. It is because of good customers like you we are here."
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brenda brewer

December 20, 2021

5  out of  5
rating by brenda brewer
"Honest and Always very Helpful to get things done professional and in a timely manner."
We responded:
"Your comment is appreciated so much. 🙏 Wishing you a Merry Christmas and Happy New Year."
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B King

December 17, 2021

5  out of  5
rating by B King
"Great service!"
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Bill Williams

December 10, 2021

5  out of  5
rating by Bill Williams
"Super good experience. These people take care of you and your insurance needs for a reasonable price."
We responded:
"So glad you had a good experience when you needed us. Thank you for being a good neighbor of ours!"
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Aaron Broderway

November 18, 2021

5  out of  5
rating by Aaron Broderway
"Mitch Devers,, State Farm is Awesome. Great people to talk to, They got a Professional staff, Savanah, Emma etc are awesome answering your questions.. Got great rates.. They are there when I need them if I have any concerns, questions.. They helped me thru the process of getting my car repaired.. Thank you! God Bless .."
We responded:
"Thank you for your business. We appreciate you!"
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Brandy Barnes

November 18, 2021

5  out of  5
rating by Brandy Barnes
"Emma at Mitch Devers office went above and beyond relentlessly to assist us in resolving an invoice issue from a third party to ensure we got proper reimbursement from our policy for services. Very professional and personable. Thank you Emma and State Farm!"
We responded:
"So great to hear we were able to help. Thanks for being a customer of ours!"
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Zackerie Dennis

September 6, 2021

5  out of  5
rating by Zackerie Dennis
"Excellent customer service"
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Chris

February 17, 2021

5  out of  5
rating by Chris
"Very helpful associate via phone. Helped me pick a great insurance plan that fit my vehicle and myself(myself being my pocketbook). I am very thankful for the young lady that set me up. I strongly suggest Mitch Devers for insurance!💯👍🇺🇸"
We responded:
"So glad you had a 5 star experience. Thanks to Savannah for helping you with your vehicle insurance. Thank you for your business."
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Keri Tracy

January 27, 2021

4  out of  5
rating by Keri Tracy
"Friendly and quick service"
We responded:
"Keri, thank you for the kind words. Please call on me if I can help in any way."